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Cirrus Response Ltd
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CIRRUS HALO

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If you still have questions or prefer to get help directly from an agent, please submit a request.
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  • CIRRUS HALO
    Agent Supervisor Administrator
  • CIRRUS DIGITAL
    Agents Supervisors Administrators API Documentation
  • RELEASE NOTES
    Release FAQs CIRRUS DIGITAL
  • CUSTOMER BILLING
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Agent

  • Cirrus Halo Agent Demonstration Video
  • Logging In & Out
  • Installing WebClient as a PWA
  • Agent Desktop Layout
  • Navigating the Menu Bar
  • Agent Settings
  • Call Handling
  • Email Handling
  • Webchat Handling
  • Notes & Contact History
  • Keyboard Shortcuts
  • Let Listen In
  • Secretary Function
  • Uploading Your Account Logs

Supervisor

  • Supervisor Overview
  • Logging In & Out
  • Supervisor Desktop Layout
  • Monitoring
  • How to set up an Agent in Cirrus Halo
  • Assisting an Agent
  • Resources Tab Overview
  • Dashboard
  • Outbound Monitoring
  • Email Monitoring
  • Planning
  • Reporting Overview
  • Tracking
  • Calculator
  • Chat

Resources Tab

Reports

Administrator

  • Logging In & Out
  • Customer Pre-Requisites
  • How to Build a Call Flow in Cirrus Halo
  • Business Continuity Options for Cirrus Halo
  • How to Set Up Skills Based Routing
  • How to Set up Park Hold
  • How to Set up Priority Routing

Contact Centre Concepts

Resources Tab

Phone & Text

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Webchat

Assistants

Settings

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Popular Articles

  1. Customer Pre-Requisites
  2. November 2024 Release Notes
  3. January 2025 Release Notes
  4. Logging In & Out
  5. February 2025 Release Notes
  6. Call Handling
  7. January 2024 Release Notes
  8. June 2024 Release Notes
  9. October 2024 Release Notes

Cirrus
Office 126
63 St Mary Axe
London, EC3A 8AA
Tel: 0333 103 3333
Email: cm@cirrusconnects.com

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Cirrus
PO Box 708
Epsom, KT17 9RA
Tel: 0333 103 3333
Email: support@cirrusconnects.com

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