Logging in to the web client

1. Open a web browser (Edge, Chrome, Firefox & Safari)
2. Navigate to the web client address. https://<portal name>.cirrusconnects.ai/webclient/
3. Select the method for setting up calls:
   1. Phone: You are using a traditional telephone number. (E.g. Teams DDI, Horizon, desk phone, other softphone provider or mobile). Please note that the phone number associated with this device must be registered in the Cirrus Halo System.
4. Teams: Feature Coming Soon
5. Softphone: You are using the audio devices connected to your computer.

(Optional). Use the ‘Options’ drop-down selection to choose what status will be set upon initial login.  

4. There are two options for how to log in:
   1. Login with Microsoft: If your system administrator has configured single sign-on, click the ‘Login with Microsoft’ button and follow the prompts.
   2. Username and Password: If you have been supplied with a username and password, enter these in the appropriate fields and click ‘Login’.

The first time you log in to the web client, click ‘Allow’ if using the Softphone option.

When the internet connection is temporarily lost or you have refreshed your internet browser, you may get this warning. Click on the warning to enable the softphone again.

 

Log on as a User or Agent

When you first log in, you are signed in as a user. The screen will not include the queue and statistics on the top level as shown below.

• If you are logged in either as a User or as an Agent, you can make calls, answer direct calls to your extension or get connected to transferred calls. These types of calls are direct calls.
• Interactions, like routed calls, webchat or emails from the Routers are only routed to Agents.
  These types of interactions are called routed interactions.
• The Agent role is managed by the system Administrator or Supervisor.

If allowed, you can switch on the Agent role with the settings icon as shown below.

Once you have selected the toggle to log on as an agent, the queue and statistics will be shown with the disappearing green notification.

Click here for more information on the agent desktop layout.

Logging Out

To log out, click the icon in the lower right corner of the screen.