The Cirrus Halo client can be accessed either via a web browser or (if configured by your administrator) via a dedicated app in Microsoft Teams.

Logging in via Microsoft Teams

1. Open Microsoft Teams and select ‘View more apps’
2. Search for Cirrus Halo in the list and click on the app.

3. The app will automatically open and use Microsoft single sign-on to log you into your account.
4. Right-click on the app icon, which is now showing in the app bar

5. Click ‘Pin’ to keep the app readily available.

6. Verify that the app has the correct Teams telephone number (2) for you by hovering over your user icon in the top right (1) of the app screen as shown below.

7. That's it; you are all set to start using Cirrus Halo.

Logging in via a Web Browser

1. Open a web browser (Edge, Chrome, Firefox & Safari)
2. Navigate to the web client address. https://<portal name>.cirrusconnects.ai/webclient/
3. Select the method for setting up calls:
   1. Phone: You are using a traditional telephone number. (E.g. Teams DDI, Horizon, desk phone, other softphone provider or mobile). Please note that the phone number associated with this device must be registered in the Cirrus Halo System.
   2. Softphone: You are using the audio devices connected to your computer.

(Optional). Use the ‘Options’ drop-down selection to choose what status will be set upon initial login.  

4. There are two options for how to log in:
   1. Login with Microsoft: If your system administrator has configured single sign-on, click the ‘Login with Microsoft’ button and follow the prompts.
   2. Username and Password: If you have been supplied with a username and password, enter these in the appropriate fields and click ‘Login’.

The first time you log in to the web client, click ‘Allow’ if using the Softphone option.

When the internet connection is temporarily lost or you have refreshed your internet browser, you may get this warning. Click on the warning to enable the softphone again.

 

Logging Out

To log out of the web client, click the icon in the lower right corner of the screen.

To prevent unintended closure of the web browser, you can maximise the web browser using the F11 key. 
You can use the F11 or the Escape key to undo this.

If you click to close the tab, a ‘Leave site?’ pop-up will prevent any unintended closures. Please ensure you log out correctly from the client.