Introduction

The Journal Log report is an important tool for contact centre supervisors with 'System Access' authorisation. This report provides a detailed log of changes made within the UCS system during the selected report period. It tracks actions performed through the Supervisor application, Administrator application, or Management Console, including any deletions of recordings. By examining this report, supervisors can maintain accountability and trace changes effectively.

Report Structure

The report consists of the following key sections:

Header

Name: The report name as defined during report creation.

Original Report Type and Report Period: Indicates the type of report and the period it covers.

Log Entries

For each event recorded during the report period, the following data points are presented:

Date: The date on which the event occurred.

Time: The specific time the event took place.

Resource: The UCS resource that was accessed or modified.

By: The user who made the change.

Access: The type of access or action performed (e.g., update, delete).

Results: The outcome of the action, including any success or error messages.

Footer

Indicates the date and time when the report was generated.

Additional Information

The report is accessible only to supervisors with 'System Access' authorisation.

Deletion of recordings is explicitly logged within the report.

Use Case Example

A contact centre supervisor reviews the Journal Log report after noticing discrepancies in system configurations. The report shows that a user made changes to voicemail settings through the Management Console. The supervisor contacts the user to verify the adjustments and takes corrective actions as needed.

By regularly reviewing the Journal Log report, supervisors can maintain system integrity, track changes made by different users, and ensure compliance with organisational policies.

Conclusion

The Journal Log report is crucial for maintaining a clear record of system changes and user actions. Regular monitoring helps supervisors detect unauthorised changes and maintain accurate system configurations.