By Appointment to
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Contact Centre Service Software
Cirrus Response Ltd
Epsom

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  • CIRRUS HALO

Administrator

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  • CIRRUS HALO
    Agent Supervisor Administrator
  • CIRRUS DIGITAL
    Agents Supervisors Administrators API Documentation
  • RELEASE NOTES
    Release FAQs CIRRUS DIGITAL
  • CUSTOMER BILLING
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Administrator

  • Logging In & Out
  • Customer Pre-Requisites
  • How to Build a Call Flow in Cirrus Halo
  • Business Continuity Options for Cirrus Halo
  • How to Set Up Skills Based Routing
  • How to Set up Park Hold
  • How to Set up Priority Routing

Contact Centre Concepts

  • Roles & Responsibilities
  • DDI Calls versus Routed Calls
  • User Status and Availability
  • How to Develop a Call Flow

Routing Examples

Resources Tab

  • Extensions
  • Departments
  • Users
  • Agents
  • Groups
  • Supervisors
  • Wallboards
  • External Contacts

Phone & Text

  • Call Flow
  • IVRs
  • Clocks
  • Menus
  • Routers
  • Transfers
  • Mailboxes
  • End Calls
  • Identifications
  • User Applications
  • Outbound Services
  • Adhoc Messages

Routers

Email

  • Email Overview
  • Create an Email Account
  • Create Email Rules

Webchat

  • WebChat channels

Assistants

  • Virtual Assistants
  • Virtual Assistant Configuration Guide

Settings

  • Mailbox profiles
  • Prompts
  • Text-to-Speech Options
  • Advanced TTS with Google SSML
  • Public Holidays
  • Qualifiers
  • Skills
  • User Statuses
  • Web Resources
  • Work Item Types
  • Client Settings

Microsoft Azure

  • Entra App Registrations

Popular Articles

  1. Customer Pre-Requisites
  2. November 2024 Release Notes
  3. January 2025 Release Notes
  4. Logging In & Out
  5. Call Handling
  6. February 2025 Release Notes
  7. January 2024 Release Notes
  8. Agent Desktop Layout
  9. Navigating the Menu Bar

Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email:
sales@cirrusconnects.com

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Privacy Policy

Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email:
support@cirrusconnects.com

© Copyright Cirrus


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