Public holidays can be imported under Clock > Closed Exceptions.

In this tab, you can define public holidays and customer-specific holidays that recur annually. Different holiday schedules can be configured for each country.

In order for UK public holidays to be automatically updated within UCS, ensure your public holidays are configured as per the below.

Apply to clocks

1. Now you have created your public holidays, navigate the right-hand dropdowns to Phone & Text > Clocks and find your chosen clock.
2. Once you have selected the clock, click Import Public Holidays under Closed Exceptions

3. On the pop-up, click United Kingdom (1) and then Import (2).

4. Once imported, double-click on the first Closed Exception. From here, click on the blue pencil. This will allow you to change what happens if a call were to come through on this date.

5. From here, select either End call or Mailbox in the module section
   1. End call – If the number is called, the call will be ended along with a chosen prompt if wanted.
   2. Mailbox – If the number is called, the caller will be sent to a mailbox where they can leave a voicemail.

6. Ensure you click Save Changes once you’re satisfied with your clock. 
7. Lastly, ensure you repeat this process for all Closed Exceptions that you would like to change.