Client Settings
Updated at May 30th, 2025
Table of Contents
Here, you can define settings for both the Supervisor and Web Client.
Supervisor Settings
The following settings apply to Supervisors and are in addition to the defined Supervisor accounts.
| Setting | Value |
|---|---|
| Hide agent columns | By default, all agent columns are visible in the monitoring tab. You can hide one or more columns by defining them here (comma-separated, using the English terminology). If the checkbox Final is not checked, the defined columns will be hidden by default, but the Supervisor can make them visible again. |
| Disable delete recordings | 0 = Agent can delete recordings (default) 1 = Agent cannot delete recordings |
| Final | If no explanation is provided in the Value field, the setting for Final is irrelevant. |
| User |
Select the Supervisor to which this setting applies. If User is not specified, it applies to all Supervisors except those explicitly defined by name. For example, if Disable delete recording is applied to all Supervisors, it remains ineffective for specific Supervisors like Emily.  |
Web Client Settings
The following settings apply to the Web Client.
| Setting | Value |
|---|---|
| CRM URL | Specify URL (e.g., https://...). |
| CRM: for routed interactions |
0 = Not effective (default) 1 = Effective |
| CRM: for incoming calls |
0 = Not effective (default) 1 = Effective |
| CRM: for external calls |
0 = Not effective (default) 1 = Effective |
| Disable recording downloads |
0 = Agent can download recordings (default) 1 = Agent cannot download recordings |
| Disable recording access |
0 = Agent can listen to recordings (default) 1 = Agent cannot listen to recordings |
| Disable email monitor |
0 = Agent can see email monitor 1 = Agent cannot see email monitor |
| Disable FAQ |
0 = Agent can see FAQ section 1 = Agent cannot see FAQ section |
| Disable manage booking |
0 = Agent can manage bookings (default) 1 = Agent cannot manage bookings |
| Disable web client browser notifications |
0 = Notifications are allowed (default) 1 = Notifications are disabled |
| Disable router threshold notifications |
0 = Notifications are shown to Agents (default) 1 = Notifications are not shown to Agents |
| Login status list |
List of statuses separated by semicolons. All users can select from these statuses when logging in. Notes:
|
| Sending SMS enabled |
0 = Agent will see the option to send SMS 1 = Agent will not see the option to send SMS |
Additional Considerations
- Final: If not explicitly required, this setting is irrelevant.
- User: Select the specific User to whom the setting applies. If User is not specified, it applies to all Users except those explicitly defined by name.
- If a setting applies to an Agent, the User must have the Agent role.
