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Contact Centre Service Software
Cirrus Response Ltd
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Contact Centre Concepts

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  • Cirrus Connect
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Contact Centre Concepts

  • Roles & Responsibilities
  • DDI Calls versus Routed Calls
  • User Status and Availability
  • How to Develop a Call Flow
  • Building a Call Flow
  • Priority Routing
  • Skills Based Routing

Routing Examples

  • Language Routing Example
  • Direct Agent Routing Example
  • Service Routing Example
  • One Skill Routing Example
  • Two Skills Routing Example

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Cirrus
Office 126
63 St Mary Axe
London, EC3A 8AA
Tel: 0333 103 3333
Email: cm@cirrusconnects.com

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Cirrus
PO Box 708
Epsom, KT17 9RA
Tel: 0333 103 3333
Email: support@cirrusconnects.com

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