Departments can be used to group teams of users together for easier admin purposes. If Azure Active Directory has been enabled, the departments are automatically synced, so there is no need to manually create them. Departments are used for organising users and reporting. They do not directly affect call routing.

How to Manually Create Departments

To create a new department in UCS:

1. Navigate to Explorer > Resources > Departments.
2. Click Add.
3. Fill in the department's details:
4. Name (required)
5. Optional fields like Description, Parent Department, etc.
6. Click Add again to save.

Import/Export of Departments

Departments can be imported/exported using CSV files to streamline setup or updates.

Import Departments

1. Prepare a CSV with headers: name, description, parent, etc.
2. Go to Departments
3. Click Import, select your file, and upload it.

Export Departments

1. Go to the same menu.
2. Click Export to download all current departments in CSV format.