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Contact Centre Service Software
Cirrus Response Ltd
Epsom

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CIRRUS HALO

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • CIRRUS HALO
    Agent Supervisor Administrator
  • CIRRUS DIGITAL
    Agents Supervisors Administrators API Documentation
  • RELEASE NOTES
    Release FAQs CIRRUS DIGITAL
  • CUSTOMER BILLING
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Agent

  • Cirrus Halo Agent Demonstration Video
  • Logging In & Out
  • Installing WebClient as a PWA
  • Agent Desktop Layout
  • Navigating the Menu Bar
  • Agent Settings
  • Call Handling
  • Email Handling
  • Webchat Handling
  • Notes & Contact History
  • Keyboard Shortcuts
  • Let Listen In
  • Secretary Function
  • Uploading Your Account Logs

Supervisor

  • Supervisor Overview
  • Logging In & Out
  • Supervisor Desktop Layout
  • Monitoring
  • How to set up an Agent in Cirrus Halo
  • Assisting an Agent
  • Resources Tab Overview
  • Dashboard
  • Outbound Monitoring
  • Email Monitoring
  • Planning
  • Reporting Overview
  • Tracking
  • Calculator
  • Chat

Resources Tab

Reports

Administrator

  • Logging In & Out
  • Customer Pre-Requisites
  • How to Build a Call Flow in Cirrus Halo
  • Business Continuity Options for Cirrus Halo
  • How to Set Up Skills Based Routing
  • How to Set up Park Hold
  • How to Set up Priority Routing

Contact Centre Concepts

Resources Tab

Phone & Text

Email

Webchat

Assistants

Settings

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Popular Articles

  1. Customer Pre-Requisites
  2. November 2024 Release Notes
  3. January 2025 Release Notes
  4. Logging In & Out
  5. Call Handling
  6. February 2025 Release Notes
  7. January 2024 Release Notes
  8. Agent Desktop Layout
  9. Navigating the Menu Bar

Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email:
sales@cirrusconnects.com

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email:
support@cirrusconnects.com

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