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Tatum Bisley
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Release FAQs
Published August 5th, 2024 by Tatum Bisley
Release FAQ If you cannot find what you are looking for, please contact your account manager. What is your release process? After passing the engineering quality assurance (QA) process, changes are released to the internal UAT environments for business-led testing. After passing this Cirrus-UAT, customer release planning begins. This entails: Comm
August 2024 Release Notes
Published August 5th, 2024 by Tatum Bisley
August 2024 Release Notes Release Focus Digital, Rules, Policy Release Timing This release will be deployed August 18th outside of business hours Enhancements Maintenance Settings The new enhancements to the Maintenance tool enable organisations to implement their data management policies on Cirrus Omni conversations. Conversations status
February 2024 Release Notes
Published August 5th, 2024 by Tatum Bisley
February 2024 Release Notes Release Focus Digital, Reporting, Security New Features Sending GIFs on WhatsApp Channel Until now, the capability to attach GIFs was limited to Email and Chat channels. This feature extension allows agents to send GIFs - soundless videos that loop continuously - in WhatsApp messages to customers, enhancing the expr
Voicemail Wallboard Release Notes - Phase 2
Published November 28th, 2024 by Tatum Bisley
December 2024 Release Notes Release Focus Administration and Security New Release Video Please watch the release video, providing you with full overview and demonstration of the next Wallboard Release. Your browser does not support HTML5 video. New Features Pre-Pod for Testing We have a pre-pod - sometimes referred to as a staging env
Release Notes for 2023 - Please Read
Published August 5th, 2024 by Tatum Bisley
Release Notes for 2023 - Please Read Release Fous Release notes prior to January 2024 are available via your account manager. Cirrus Connects In November 2023, Cirrus released its largest technology release since 2017 when Cirrus introduced the UK market's first true Omnichannel platform. Cirrus Connects brought together all the essential tech
Latest Release
Published August 6th, 2024 by Tatum Bisley
April 2025 Release Notes Important: This release includes changes that may impact existing webhook configu Important: This release includes changes that may impact existing webhook configurations. New Features Exporting Predefined Replies Admins and Knowledge Managers now have the ability to export predefined replies from the knowledge base into
May 2024 Release Notes
Published August 5th, 2024 by Tatum Bisley
May 2024 Release Notes Release Focus Administration, Rules, Variables, Reporting, WhatsApp New Features Importing Flows Flow designers can now transfer Flows between accounts or environments using an importing process that lists all the components in the original flow that are missing entities in the new environment. This verification process
March 2024 Release Notes
Published August 5th, 2024 by Tatum Bisley
March 2024 Release Notes Release Focus Digital, Workflow, Zendesk, SAP, WhatsApp, Case Management New Features Zendesk Integration The new integration enables agents to easily create tickets in Zendesk directly from the inbox, providing superior service while avoiding dealing with two platforms at the same time. The created ticket on behalf of
Digital User Provisioning
Published November 4th, 2024 by Tatum Bisley
Important Note The following guide is for Cirrus' digital capabilities only. Please speak to your account manager or use the feedback links at the bottom of this page should you have any further questions. Overview Cirrus allows clients to create and manage users directly from their Identity Provider (IdP) of choice, such as Microsoft Entra ID
November 2024 Release Notes
Published November 4th, 2024 by Tatum Bisley
November 2024 Release Notes Release Focus Digital, Integration, Security, Knowledge Base, Teams, Video, API Release Timing This release will be deployed outside of UK business hours New Features Teams - Connecting Channels We’ve introduced significant updates to the Teams feature, specifically designed to improve security, access control,
October 2024 Release Notes
Published October 1st, 2024 by Tatum Bisley
October 2024 Release Notes Release Focus Digital, Flows, WhatsApp, Facebook, Zendesk, Integrations, Chat Release Timing This release will be deployed outside of UK business hours New Feature Support for WhatsApp referral messages Agents can see when a conversation is a WhatsApp referral— a conversation initiated by the customer clicking on
June 2024 Release Notes
Published August 5th, 2024 by Tatum Bisley
June 2024 Release Notes Release Focus Digital, WhatsApp, AI, Integration, Link Pay+ New Features Webhook Subscriptions Our new Webhooks module enables clients to set up webhook subscriptions based on triggered events, streamlining data flows between different platforms. Event payloads are available in REST or SOAP protocols. Large Data Reports
January 2024 Release Notes
Published August 5th, 2024 by Tatum Bisley
January 2024 Release Notes Release Focus Conversational AI, CAI, Workflow, WhatsApp, Instagram, Conversations New Features Early Access to Conversation AI Flow Builder The latest iteration of the flow builder is a significant advancement, offering a more user-friendly interface for the creation, deployment, and management of Conversational AI. T
September 2024 Release Notes
Published September 12th, 2024 by Tatum Bisley
September 2024 Release Notes Release Focus Digital, Flows, UX Release Timing This release will be deployed outside of UK business hours New Feature Leads from Facebook Posts You can now create promotional posts on Facebook that initiate automatic Messenger conversations when customers respond with specific keywords. This powerful feature e
January 2025 Release Notes
Published January 2nd, 2025 by Tatum Bisley
January 2025 Release Notes Release Focus Digital, Integration, Instagram, Chat Release Timing This release will be deployed outside of UK business hours New Features Integration with Oracle Service Cloud Oracle Service Cloud (formerly RightNow CRM) is now integrated with our digital platform. The integration syncs customer data between
December 2024 Release Notes
Published November 28th, 2024 by Tatum Bisley
December 2024 Release Notes Release Focus Digital, Integration, Rules, Wallboard Release Timing This release will be deployed outside of UK business hours New Features Edit Integration Workflows As part of Cirrus's commitment to empower its users, admins can now customise integration workflows to better align with their organisation's sp
July 2024 Release Notes
Published August 5th, 2024 by Tatum Bisley
July 2024 Release Notes Release Focus Digital, Campaign, Reporting Enhancement Read Receipts Reflected in Campaign Reports Campaign reports will now include two new indications of Read and Received in the customer status reporting. These latest enhancements to the campaign reporting provide deeper insights into customer engagement. Received:
April 2024 Release Notes
Published August 5th, 2024 by Tatum Bisley
April 2024 Release Notes Release Focus Digital, Reporting, Workflow, Administration, Dynamics New Features WhatsApp Templates BI Report The Template Dashboard enables clients with the BI module to gain insight into the template delivery, exposure, and response. WhatsApp templates are cross-referenced by account (brand), name, channel, and delive
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