June 2024 Release Notes

New Features

Webhook Subscriptions

Our new Webhooks module enables clients to set up webhook subscriptions based on triggered events, streamlining data flows between different platforms. Event payloads are available in REST or SOAP protocols.

Large Data Reports to Email

Data reports such as customers report, conversions report, etc., with more than 10,000 rows of data will now be automatically sent to the user’s email, avoiding the need for the user to wait for long compiling time.

Note: Only agents with verified email can receive the report in their email.

Link Pay+: Merchant Code update

The PSP Parameter Merchant Country Code has been replaced with id for Customers using the Globalpayments (formerly Realex) Payment Gateway integration

A new PSP Parameter, challengeWindowSize, has been added to the Globalpayments (formerly Realex) Payment Gateway integration

As of 1.4.3 the Globalpayments (formerly Realex) Payment Gateway integration will no longer support the MOTO Channel value to ensure compliance with 3D Secure checks; any customers with Sub Accounts configured for MOTO will need to ensure these are migrated to ECOM in order to ensure continued support with Link Pay+

Supply these new PSP Parameters to require 3D Secure checks to be completed

Link Pay+: Globalpayments 3DS Authorisation flow

Link Pay+ performs an authorisation call to Globalpayments; if Globalpayments determines the card is not enrolled for any variant of 3DS2, the transaction details are submitted alongside the required cardholder data to Globalpayments for authorisation.

If Globalpayments determines the card is enrolled in 3DS2 a RetrieveThreeDS call is sent to Globalpayments to confirm the transaction status. The authenticationValue is then searched for in the response before sending the final payment call to Globalpayments to complete the transaction.

Enhancements

Agents name of WhatsApp conversations

Agents can now have their first names displayed in WhatsApp messages to improve personal relationships with their customers. To avoid marginal information overload, the agent’s name will be added if more than five minutes have passed since the last message or when there are multiple personas in the conversation.

To activate this capability, navigate to Settings > WhatsApp module and select the relevant channel. In the General section of the channel’s settings, toggle Show the agent’s name on agent messages.

WhatsApp Undeliverable Message Notification

Agents sending WhatsApp messages can now receive an automatic indication that the recipient does not have an active WhatsApp account. This can direct the agent to find an alternative form of communication, update records, to improve overall customer relationships.

Editing AI Conversation Summaries

Agents can now edit AI-generated conversation summaries to ensure that they reflect the conversation's nuances as interpreted by the agent. This capability improves the accuracy of the information stored in our Customer Relationship Management (CRM) system.

To edit the summary, select the Summary tab in the reply box, click the Editing icon, and click Save when you are done.

After saving, the integrated CRM will be updated with the latest summary, with the editing agent's name appearing at the top of the summary.

If you have any questions, please review the release FAQs. If you can't find what you are looking for then please contact your account manager.