Release Notes for 2023 - Please Read
Updated at August 6th, 2024
Table of Contents
Release Notes for 2023 - Please Read
Release Fous
Release notes prior to January 2024 are available via your account manager.
Cirrus Connects
In November 2023, Cirrus released its largest technology release since 2017 when Cirrus introduced the UK market's first true Omnichannel platform.
Cirrus Connects brought together all the essential technologies that enable your contact centre operation to run efficiently while ensuring your customers' experiences are maximised.
This change included:
- CRM
- Ticketing
- WFM
- Knowledge Centre
- Agent Assist
- Advanced Voice Campaign
- Advanced Analytics
- And more…
This set the stage for an AI-first product strategy that would make 2024 the year of efficiency.
For information on this release, please get in touch with your account manager.
