Introduction

The User Outgoing Calls Analysis Report provides detailed information on outgoing calls made by users during the specified reporting period. This includes both direct outgoing calls and indirect outgoing calls, such as forwarded calls when a user has set a meeting status.

Purpose of the Report

This report helps supervisors monitor outgoing call activity from users, distinguishing between calls made directly by the user and those made indirectly via system settings. It is particularly useful for identifying patterns in call forwarding or verifying call activity during specific time segments.

Key Elements of the Report

The report contains the following sections:

Header

Name of the Report: As defined during the report setup.

Original Report Type and Report Period: Specifies the type and time frame of the report.

Per User Data

User Name: Name of the user making outgoing calls.

Time Segment

Time: Start time of the time segment being reported.

Destination

Called Destination: Displays the first digits of the called destination number.

Direct Calls

Number: Name of the user who made the direct call.

Duration: Total duration of direct outgoing calls made during the time segment.

Indirect Calls

Number: Name of the user responsible for the indirect call (e.g., via call forwarding).

Duration: Total duration of indirect outgoing calls made during the time segment.

Totals

Total: Summarized data for both direct and indirect calls.

Footer

Generation Date and Time: Timestamp when the report was created.

Use Case Example

A supervisor notices an increase in outgoing call costs and uses the User Outgoing Calls Analysis Report to investigate. The report reveals that many indirect outgoing calls were made due to call forwarding settings activated when users set their status to 'Meeting'. The supervisor can then review and optimise call forwarding settings to reduce unnecessary costs.

Conclusion

The User Outgoing Calls Analysis Report is an essential tool for monitoring outgoing call patterns and identifying areas where call settings may need adjustment. Supervisors can use this report to ensure efficient and cost-effective call handling within the organisation.