The Business Hours module enables businesses to create different business hours settings that can be interchangeably used in different communication channels.

What Happens When the Business Is Off Hours?

When the business is off hours, an automatic message is sent to customers to let them know when the business will open again, offer immediate/emergency service alternatives, or when they can expect service to resume. The settings are organized as “channels” and, when needed, can be activated by an admin.

The module capabilities include:

• Setting the various business hours for different time frames (hours, days, special days/holidays)
• Setting business hours for specific types of business operations
• Designate automated messages for customers to know when they can expect the service to resume
• Filtering the use of the various communication platforms (Text/SMS, WhatsApp, Facebook Messenger, Email, etc.)

For bots and other Cirrus Digital functions to use the business hours module, the desired business hours profile must be selected within the channel settings.