Text = 0
Link = 1
Photo = 2
Video = 3
Conversation = 4
Mail = 5
Audio = 6
Location = 7
voice = 8
Review = 9
Form = 10
System Message = 11
Option = 12
InputData = 13
Contacts = 14
Album = 15
TemplateMessage = 16
CampaignMessage = 17
SurveyMessage = 18

Open = 1
Resolved = 2
Forward = 3
Irrelevant = 4
Deleted = 5
Forward Reply = 6
Draft = 7
In Process = 8
Scheduled = 9
Follow Up = 10
Automated = 11
Sent = 13
Archive = 14
Pending = 15

Commbox = 0
Facebook = 1
Twitter = 2
YouTube = 3
Mail = 4
Telephone = 5
Anonymous = 6
WhatsApp = 7
Web = 8
AppleAppStore = 9
Instagram= 10
Google = 11
Telegram = 12
GoogleMyBusiness = 13
Microsoft365 = 14
Gmail = 15
WhatsAppCloud = 16
Salesforce = 17

Remark = 1
StatusChange = 2
Forward = 3
ForwardReply = 4
StreamChange = 5
AssignChange = 6
UpdateObjectTag = 7
FollowUp = 8
UpdateObjectIntent = 9
Attachment = 10
RuleExecuted = 11
Custom = 12
UpdateObjectPublicity = 13
Debug = 14
InvalidExtensionFile = 15
InvalidFileSize = 16
DisallowedFileUpload = 17
inactivityLogout = 18
ParticipantChange = 19
TargetStreamChange = 20
ConversationSummary = 21
LogError = 22
RedactChild = 23

GENERAL = 0
CUSTOMER_SERVICE = 1
FACEBOOK_PAGE_CONNECTOR = 3
STATIC_CONTENT = 4
MAILBOX_CONNECTOR = 6
YOUTUBE_CONNECTOR = 7
TWITTER_CONNECTOR = 8
CHAT = 9
WEB_SYNDICATION_CONNECTOR = 10
FACEBOOK_MONITOR_CONNECTOR = 11
WHATSAPP = 13
SMS = 14
VOICE = 15
SSO = 16
MANAGE_CLIENT_CUSTOMIZATIONS = 17
APPLE_APPSTORE_REVIEWS = 18
GOOGLE_PLAY_REVIEWS = 19
INSTAGRAM_CONNECTOR = 20
CONTACT_US = 21
CUSTOMER_SATISFACTIONS = 22
AUTOMATION_SCRIPT = 23
INTENTS = 24
INTERACTIVE_NAVIGATOR = 25
WEBRTC_VIDEO_CHAT = 26
WEBRTC_AUDIO_CHAT = 27
FORMS = 28
CUSTOMER_VERIFICATION = 29
DYNAMICS_CRM_CONNECTOR = 31
CUSTOM_FIELDS = 32
RIGHTNOW_CRM = 33
RULES = 34
EXTERNAL_CONTACTS = 35
WORKING_HOURS = 36
CUSTOM = 37
FACEBOOK_MESSENGER = 38
MAINTENANCE = 39
PRIVACY_AND_SECURITY = 40
AUTO_ASSIGN = 41
TWO_FACTOR_AUTHENTICATION = 42
THEMES = 43
TELEGRAM = 44
GOOGLE_MY_BUSINESS = 45
SAP_CRM = 46
SLA = 47
PUSH_NOTIFICATIONS = 48
SYS_AID = 49
WORKFLOW = 50
GOOGLE_TRANSLATE = 51
PRIORITY = 53
JIRA = 54
GOOGLE_BUSINESS_MESSAGES = 55
BI_CUSTOM_REPORTS = 57
SALESFORCE = 58
AI_ASSISTANT = 59
API = 60
Zendesk = 61
Teams = 65
Hubspot = 71

Active = 1
Busy = 2
Away = 3

Unauthorized user = 0
Normal - Customer communicating with agent = 1
Agent = 2
Admin = 3
Bot = 5

Tag = 1
Goal = 2
Miss = 3
Support Tag = 4
Topics Tag = 5
Intents = 100
Customer Satisfaction = 101
SLA = 102
Customer Satisfaction Open Answer = 103