Prompts Module Overview

The Prompts Module allows UCS to play pre-recorded audio announcements within a call flow. Prompts form the dialogue structure, guiding callers with relevant instructions, such as:

• "For operator, press zero."
• "Good morning, you have dialled..."

✔ Prompts can be recorded as human voice files or generated via Text-to-Speech (TTS)
✔ System Prompts (fixed, numbered 0-999) cannot be renamed or deleted.
✔ Application Prompts (numbered 1000 and above) can be freely defined and removed.

✔ Multi-language support:

• System Prompts are available in multiple languages.
• Application Prompts require dedicated language directories.

✔ Supported File Formats:

• ccitt u-law: 8kb/s, 8kHz, 8-bit, mono
• PCM: 8kHz, 16-bit, mono

  Other formats will crash VoIP media!

   

Defining a New Prompt

1. Access the Prompts Settings

• Navigate to Explorer Pane > Settings > Prompts > Application.
• View existing prompts.

2. Add and Configure a New Prompt

• Click Add to create a new Application Prompt.
• Define a Number (must be 1000 or higher).
• Enter a Title (short description for easier selection).
• Specify the text for recording or TTS output in each supported language.

✔ Prompts that are unused appear with a grey background (and can be deleted).

Text-to-Speech (TTS) Configuration

UCS supports Google TTS (default) and Microsoft TTS. 

Google TTS Pauses – Add pauses using <break time="250ms"/>.

Microsoft TTS Pauses – Use commas instead.

Multi-Language Prompts – Switch TTS voices dynamically:

<speak>Press 1 for English. <voice name="nl-NL-Wavenet-B"> Of druk 2 voor Nederlands</voice><break time="250ms"/> </speak>

Recording Prompts via Phone

• A Voice Channel must be created with Prompt Recording module access. 
• PIN Verification (4-digit) secures the prompt recording process. 
• Dial the assigned Voice Channel number to record or delete prompts.

✔ Direct Prompt Selection:

• Specify an existing Prompt number in Parameter1.
• Allows quick recording/modification of frequently updated prompts.

✔ Multi-Language Recording:

• Create separate prompt recording modules per language.
• Alternate Language mode enables recording in selected languages.
• Phone guidance during recording is provided in the chosen language.

✔ Announcement Prompts:

• Define a welcome prompt for recording modules.