The Router Thresholds section allows you to define trigger points for alerts that indicate attention levels (orange) or action levels (red). These alerts appear on the Wallboard or in the Supervisor interface.

Threshold Indicators & Conditions

• Service Level Threshold (%) – Values below this percentage will be marked orange/red.
• Queue Length Thresholds – Values above this threshold will be marked orange/red.
• Max Waiting Time (seconds) – Values above this limit will be marked orange/red.
• Active Agents Threshold – Values below this threshold will be marked orange/red.
• Call Duration Threshold (seconds) – Values above this limit will be marked orange/red.