Introduction

The License Usage report is an essential tool for contact centre supervisors who have 'System Access' authorisation. This report provides detailed insights into the usage of system licenses over the specified report period. By analysing this report, supervisors can ensure that licenses are being used efficiently and identify any potential underutilisation or overuse.

Report Structure

The report consists of the following key sections:

Header

Name: The report name as defined during report creation.

Original Report Type and Report Period: Indicates the type of report and the period it covers.

Per Day (Technical Licenses)

For each day within the report period, the following data points are presented:

Date: The date on which the license usage was recorded.

Channel: Number of Channel licenses used.

Extension: Number of Extension licenses used.

Port: Number of Port licenses used.

Voice Recording: Number of Voice Recording licenses used.

Wallboard: Number of Wallboard licenses used.

Conferencing: Number of Conferencing licenses used.

Per Day (Software Applications)

For each day within the report period, the following data points are presented:

Date: The date on which the license usage was recorded.

Phone Agent: Number of Phone Agent licenses used.

Prof. Client: Number of Professional Client licenses used.

Express Client: Number of Express Client licenses used.

Web Client: Number of Web Client licenses used.

Teams Client: Number of Teams Client licenses used.

Office Client: Number of Office Client licenses used.

Mobile Client: Number of Mobile Client licenses used.

Iris Client: Number of Iris Client licenses used.

3rd Party Client: Number of third-party licenses used.

Supervisor: Number of Supervisor licenses used.

Mobile Superv: Number of Mobile Supervisor licenses used.

License Availability

Available: The current number of available licenses.

Max: The maximum number of licenses used within the report period.

Footer

Indicates the date and time when the report was generated.

Use Case Example

A contact centre supervisor reviews the License Usage report for the past month to determine whether the organisation is optimally utilising its licenses. The report shows that while most phone agent licenses are consistently used, there is a significant underutilisation of mobile supervisor licenses. The supervisor decides to review the mobile supervisor role allocation and explore ways to increase their utilisation.

By regularly analysing the License Usage report, supervisors can make informed decisions about license management, ensuring cost-effective usage and minimising unnecessary license purchases.

Conclusion

The License Usage report provides critical insights into the utilisation of licenses. Regular monitoring helps supervisors ensure that licenses are well-utilised, optimising resource allocation and minimising costs.