End Calls Module Overview

The End Calls Module allows the UCS System to disconnect a call automatically, without requiring an agent’s involvement. Calls can be terminated with or without a message to the caller.

Common Use Cases

• Informing callers when a department is closed.
• Disconnecting calls after playing a closure announcement.
• Providing specific disconnection messages for different scenarios (e.g., service unavailable, after-hours closure).

By configuring multiple End Call elements, each with a unique Prompt, callers can receive contextual announcements before disconnection.

Creating a New End Call

1. Access End Call Settings

• In the Explorer Pane, navigate to Phone & Text > End Calls.
• A list of existing End Calls will be displayed.

2. Add and Configure a New End Call

Click Add to create a new End Call.

Configure the following settings:

• Name – Assign a name to the End Call (displayed in reports).
• Default End Call – Specifies one default End Call that will be used when an empty Next Module is found in the call flow.
• Prompt – Plays a message before the call is disconnected.

3. Save the End Call Configuration

• Click Add to save your changes.