In the left menu, under Skills, you’ll find a matrix displaying the Agents and their Skills. This overview helps manage the Skill settings for each Agent. The table below (Skill Count) shows the number of Agents assigned to each Skill and their respective levels.

• You can filter the list of Agents by selecting a Router.
• Select All Skills to view and easily select all Skills registered in the system.
• Skills can be exported to Microsoft Excel, updated, and then re-imported. This allows for adding new Skills or editing existing ones; however, deletions are not supported in this method.
• With the System Access authorization, all Agents and Routers are visible. Without this access, the view is limited to Agents from the user’s assigned Routers.