December 2024 Release Notes

New Features

Edit Integration Workflows

As part of Cirrus's commitment to empower its users, admins can now customise integration workflows to better align with their organisation's specific requirements.
The integration code, displayed in a viewable format, runs workflows (JSON files) that trigger API calls to the respective CRMs. This enables developers to add or remove retrieved fields as needed.
Note that default settings are applied to all new channels and subchannels.

Figure 1 - WhatsApp CRM Integration

Enhancements

New Condition Added to Rules - Customer Tag

We’ve introduced a new tag identification condition to the automated Rules: "These Customer Tags Exist." This addition enhances the ability to create highly tailored automation rules by leveraging customer tags to trigger specific actions and streamline workflows.
This condition also supports tags that carry numeric values to create rules that are based on quantitative customer data. By using precision filtering, the rules can target customers with defined numerical thresholds, ranges, or metrics.

Figure 2 - Rules

Resizable iFrame within Salesforce

Customers can now resize the digital platform iFrame within Salesforce, enabling agents to have a better and more flexible view of relevant platform details. This enhancement improves usability by allowing agents to adjust the interface to better fit their workflow, ensuring optimal visibility and streamlined access to essential information.

It's worth noting that when the iFrame width exceeds 1000 pixels, the entire inbox becomes viewable. 

Enabling Integrations on Sub-channel Level

Customers can now individually configure sub-channel integration settings, enabling tailored setups that align with team-specific needs. This update enhances flexibility and control, helping teams optimize workflows and manage channels effectively.