Alerts | Notifications
Updated at May 27th, 2025
Table of Contents
A list of Notifications, which have been triggered against the user’s account, can be viewed, and analysed under the Alerts section.
A list of the Alerts that have been triggered for the selected Billing Period, are displayed within the main grid, and includes information such as the Alert Type and Name, any associated Number, and the Description of the alert.
Alerts for the current Billing Period will be displayed by default, but an alternative Billing Period can be selected from the drop-down menu.
If Alerts have been breached, the Alert Menu item will display an icon containing the number of Alert profiles that have been breached for the current billing period.
This will also be displayed within the main Notifications page, for reference.
The Search field, located at the top of the grid makes it easy for the user to filter the data grid, to display only those records which match the required criteria.
Alert Details can be viewed and edited from within this screen, and the associated Usage can be viewed and downloaded.
Notifications Details Fields
| Field | Details |
| Alert Type | This is the Alert Type, either Alert or Advanced Alert |
| Alert Name | This is the Name of the Alert which the breach refers to. |
| Number |
Alerts This will display the Billing ID associated with the Alert.
Advanced Alerts This will display the Billing ID associated with the Alert but is only applicable if the breach is for a single Billing ID. |
| Description |
Alerts Monthly Limit or Daily Limit
If the breach is for an Overall Limit alert: Overall Limit - Monthly or Overall Limit - Daily
Advanced Alerts This will display a summary of the Advanced Alert’s limit. Hovering over the tooltip will provide the full Advanced Alert’s limit summary. |
View Usage
Selecting the View Usage icon will present the user with the associated Usage Information page.
This allows the user to view the usage associated with the Alert, which triggered the Notification.
The Alert Name and associated Alert Details are displayed at the top of the window.
The usage details include the associated Site, the Number Making Call, the Called Number, the Call Type, the Destination, the Made From Extension, the Description, Department, Date, Time, Usage, and Cost.
Export Usage
Selecting the Export Usage icon will generate an Alert Usage Export into a csv file.
This allows the user export and analyse the associated data, outside of the billing platform, in more detail.
