Overview

The Chat tab allows UCS users to have internal conversations with other UCS users. Chats can be one-on-one or include multiple participants.

Starting a One-on-One Chat

1. Navigate to Resources > Users or Resources > Agent.
2. Click the chat button next to the user you wish to start a conversation with.
3. The chat will open, and you can begin your conversation immediately.

Receiving Messages

• When a new message arrives, a notification alert will appear in the menu to indicate unread messages.

Creating a Group Chat

1. Open the Chat tab.
2. Click the group chat button in the menu.
3. Provide a name for the group chat.
4. Optionally, choose a specific icon for easy identification.
5. Search for and select users to add to the chat by toggling their names to the right.
6. Once all users are selected, the group chat will be created and ready for use.

With these steps, you can efficiently communicate within UCS, whether through individual or group chats.