Mailbox profiles
Updated at May 30th, 2025
Table of Contents
The Mailbox Profiles Module allows UCS to create and manage mailboxes with predefined settings, ensuring consistency in authorisation and restrictions.
✔ Mailboxes can be created for:
- Departments
- Individual Users
- User Groups (with shared settings)
✔ Custom characteristics can be assigned per profile:
- Sales Employees – Voicemail notifications sent to mobile phones.
- Management Users – Includes an option to transfer calls to a secretary.
✔ Once a Mailbox Profile is created, individual mailboxes based on that profile can be further configured via:
- Explorer > Voice > Mailboxes. ✔ Mailbox owners can only modify specific settings defined in the profile.
Creating a Mailbox Profile
1. Access Mailbox Profiles
- Navigate to Explorer Pane > Settings > Mailbox Profiles.
- View existing profiles.
2. Add and Configure a New Mailbox Profile
- Click Add.
- Configure the following settings:
General Settings
| Field | Description |
|---|---|
| Name | Assign a logical name to the Mailbox Profile. |
| Allow Transfer to Operator | Determines whether calls can be transferred to the operator. |
| Allow Transfer to Alternative Phone Number | Enables transfers to a specified alternative number (e.g., secretary's line). |
| Alternative Phone Number | Defines the destination for transfers (can trigger a next module for the channel). |
Message & Notification Settings
| Setting | Description |
|---|---|
| Max Recording Length | Defines maximum voicemail duration (in seconds). |
| Forwarding by Email to Owners | Sends voicemail notifications via email to message box owners. |
| Forwarding by Email to Users | Sends voicemail notifications via email to message box users. |
| Set Archived | If enabled, forwarded voicemail messages are marked as 'Read' in the Client. (Disables rerouting). |
| Notify Owner per SMS | Sends an SMS notification for new voicemails (requires a configured SMS Text Channel). |
✔ Voicemail notifications are always sent to the owner's mobile phone (not configurable).
Message Retention & Deletion
| Setting | Description |
|---|---|
| Delete Archived Voicemails After [Days] | Automatically deletes archived messages after the specified time period. |
| Delete Unread Voicemail After [Days] | Deletes unread voicemails after a set period. |
Mailbox Status & Routing
| Setting | Description |
|---|---|
| Action When Mailbox is Inactive | Defines the next module executed when the mailbox is inactive. |
| Email Owner on Creation | Sends a notification email to the owner when their mailbox is created. |
✔ Translated elements include:
"Voicemail""Left you a message""You now have""New""Old""Voicemail message(s)""Call xxxx to listen to your voicemail"
3. Save the Mailbox Profile
- Click Add to save changes.
