Qualifiers

The Qualifiers section allows you to configure non-global Qualifiers that agents working under this Router can use.

Usage & Functionality

• Qualifiers help categorise calls based on specific criteria.
• They are unique to this Router rather than being applied globally.
• Agents assigned to this Router can use these custom Qualifiers for reporting or call classification.

Web resources

The Web Resources section allows you to configure non-global Web Resources that may be used specifically for this Router.

Usage & Visibility

• Web Resources are displayed as separate tabs in the Client.
• They are configured uniquely per Router, rather than being applied globally.

Text blocks

The Text Blocks section allows you to configure non-global Text Blocks that may be used specifically for this Router.

Usage & Visibility

• Text Blocks can be utilised in Email Routing and Text Routing.
• They will only be visible to the Administrator if the Text Blocks Module is enabled by Cirrus.