Wallboards
Updated at May 30th, 2025
Table of Contents
The Wallboard is a web-based wallboard and can be started from an up to date browser (Edge/Chrome/Firefox).
Create a new wallboard
- Before you create a new Wallboard make sure a User is defined for Wallboard usage.
- Click in the left pane Explorer on Resources / Wallboard /Wallboards; The existing Wallboards are displayed.
- To create a new Wallboard, click Add. Select a Name and a Password and fill in the other fields.
| Name | Description |
| Name | Login name for the wallboard |
| Grid background color | Choose any color you like |
| Show Clock | If selected the time will be displayed top right on the wallboard |
| Show Title | If selected the Name defined will be shown on the wallboard, top left |
| Wallboard user | This user and his password will be used to logon. |
| Default language | This language will be used if no language is defined for the user logged to the wallboard. If no default language is defined here, the system’s default language is used. |
A Wallboard will contain one or more Widgets (to be explained in next section). A Widget will be placed on the grid, the grid is 6x4, see disgram below. As a rule of thumb we advise to make a widget 2x2
|
Column 1 Row 1 |
Column 2 Row 1 |
Column 3 Row 1 |
Column 4 Row 1 |
Column 5 Row 1 |
Column 6 Row 1 |
|
Column 1 Row 2 |
Column 2 Row 2 |
Column 3 Row 2 |
Column 4 Row 2 |
Column 5 Row 2 |
Column 6 Row 2 |
|
Column 1 Row 3 |
Column 2 Row 3 |
Column 3 Row 3 |
Column 4 Row 3 |
Column 5 Row 3 |
Column 6 Row 3 |
|
Column 1 Row 4 |
Column 2 Row 4 |
Column 3 Row 4 |
Column 4 Row 4 |
Column 5 Row 4 |
Column 6 Row 4 |
To see the result of what you have made so far, click Open wallboard.
Available Widgets
Widgets can be created and placed on the Wallboard. Information shown in a Widget can differ based on the size of the Widget.
| Type | Description | Example |
| Router Widget | This widget displays the current information about one Router. |  |
| Router performance | This widget displays the performance of today about one Router. |  |
| Agent widget |
This widgets displays the agents and their status of a Router OR Group.
There are three categories:
|
|
| Agent status widget | This widget shows the number of Agents in a specific status. |  |
| Customer Satisfaction widget | When the Interview module is implemented the satisfaction score of the day will be displayed here. |  |
| Routers Widget | This widget is like the Router widget, but displays more Routers |  |
| Email account widget | This widget displays the email statistics of today of one email-account |  |
Widget Settings
| Row Position | Define the row of the top-left of the Widget. Some Widgets require more than one row, in that case the number that can be selected is automatically adjusted. Of course you can only select a free space, not occupied by another Widget yet. |
| Row Height | Some Widgets can be sized, if space allowed you can make the Widget bigger. |
| Column Position | Define the column of the top-left of the Widget |
| Column Width | Some Widgets can be sized, if space allowed you can make the Widget bigger. |
| If you define a Router, or Routers widget the following additional parameters can be defined: | |
| Show sub routers | (Routers widget only) The Sub routers are displayed in separate lines under the Router as: - <name of skill> |
| Show callback calls | (Routers widget only) The number of caller who have requested a call back is shown. |
| Show answered calls | (Routers widget only) The number of answered calls by Agents is shown. |
| Show abandoned calls | The number of callers who hang up while waiting to be connected to an Agent is shown. |
| Show available agents | (Routers widget only) The number of available Agents is shown. |
| Waiting time mode |
= “None” to not display the waiting time = “Maximum” to display the max waiting time of the queued entries = “Average” to display the average waiting time of the queued entries
To prevent confusion, make sure not to mix Waiting time modes. |
| First call resolution mode |
Percentage of calls that is answered today and handled without transferring to someone else or without requeuing the call is shown. = “None” to not display the FCR = "Day" to display the day FCR = “Actual” to display the actual FCR (i.e. calculated over the last 10 calls) To prevent confusion, make sure not to mix these First call resolution modes. Also keep First call resolution mode and Service level mode the same. |
| Service level mode |
= “None” to not display the SL = "Day" to display the day SL = “Actual” to display the actual SL (i.e. calculated over the last 10 calls) To prevent confusion, make sure not to mix these Service level modes. Also keep First call resolution mode and Service level mode the same. |
| Totals mode |
(Routers widget only) = “None” to not display the totals = “All” Show all Routers and display totals = “Totals only” only display totals |
| If you define an Agent widget the following additional parameters can be defined: | |
| Secondary text mode |
One of the following is displayed: = “status name” shows the actual name of the status = “in status since” shows the time since latest status change = “number of handled routed calls” = “number of handled emails” |
| Agents per row | The number of Agents displayed horizontally |
| If you define an Agent status widget the following additional parameters can be defined: | |
| Amount of agent rows | The number of Agent rows. |
| Statusses per row | The number of statuses displayed horizontally |
Widget routers tab
Add the Router(s) or email account of which you want information to be displayed.
Widget groups
For Agent and Agent Status widgets also Widget groups can be defined (as an alternative for the Widget routers).
- For these Widget types, if you define Widget routers, all Agents working in all Agent groups assigned to this Router will be displayed.
- If you want to display only the Agents from (a) specific Agent group(s), then you define Widget groups instead. This is typically used it more Agents groups are defined to a Router with Activation Delay.
Logging in to the Wallboard
The Wallboard is a web-based wallboard and can be started from an up to date browser via http://<portalname>.cirrusconnects.ai/wallboard
It shows the data in the default language.
Once the Wallboard is defined you must login to start the wallboard.
- If you want to display the wallboard on a large display, login with <name of wallboard>, one-time password <name of wallboard>. Please store the new password you define in a safe place.
- As an agent it is also possible to log on with your own account. (that is if the agent is member of a group working for one of the routers included in the wallboard).
- Every active wallboard takes a Wallboard license: If the same wallboard is shown on more displays, then only one Wallboard license is taken.
, one-timepassword . Please store the new password you define in a safe place. - As an agent it is also possible to log on with your own account. (that is if the agent is member of a group working for one of the routers included in the wallboard). - Every active wallboard takes a Wallboard license: If the same wallboard is shown on more displays, then only one Wallboard license is taken.
