User Applications Module Overview

The User Applications Module allows for custom functionalities within a call flow, enabling tailored responses through either backend code (server-based) or script-based execution.

Configuration & Licensing

✔ Requires a Runtime UCS Customer Program License
✔ Determines call routing based on return codes from the custom application

Creating a new User Application

Key Parameters

• Name – Enter a logical name for the User Application.
• Source – Choose between:
  • Backend Code (Default) – Requires a precompiled executable installed on the server.
  • Script – Configured directly in the Administrator, compiled at execution time.
• Selector – Specify the function name to be executed in the User App.
• Script – If using script-based execution, code must be written in C#.
• Default Module – Defines the next module action for undefined User Application results.

Tab: Results

• Result – Enter the Result name.
• Next Module – Specify the next module action for each return result.