Microsoft Teams - Enabling Busy on Busy

Published May 15th, 2026 by Rushan Fisher

The Busy on Busy feature in Microsoft Teams helps prevent users from receiving multiple simultaneous calls across integrated calling platforms, such as Cirrus Halo and Microsoft Teams. When enabled: If an agent is already on a call in Cirrus Halo, they will not be offered an incoming call in Microsoft Teams. Likewise, if an agent is already on a cal

Uploading Your Account Logs

Published April 14th, 2025 by Rushan Fisher

If you experience any issues with the Cirrus Halo Client interface, call quality, or call control functionality, it’s important to upload your account logs as soon as possible. These logs help our Support Team investigate and resolve problems efficiently. Why It’s Important Logs are time-sensitive and may not retain all necessary data after a certai